Q: If there is load shedding how can I catch up on my programmes?
A: One can either stream live so that you don’t miss the programme whilst load shedding is taking place. Or you can use DSTV Catchup.
Q: Does the DSTV Explora software update itself?
A: Yes the software will update itself once its turned off it normally takes 10min to update.
Q: Can you manually update your DSTV Software?
A: Yes one can update the software manually. Select menu and then select advanced options
Q: Can you downgrade your DSTV package?
A: Yes you can choose to downgrade your DSTV package but keep in mind that most channels will not be available if you choose to downgrade. As a DSTV consultant to advise you on the lower packages and what channels are included.
Q: what is DSTV Catchup?
A: DSTV Catchup allows one to catch up on programmes that my may have missed. DSTV Catchup programmes are selected by the most rated and viewed programmes.
Q: How long does DSTV Catchup keep a programme that has been missed?
A: A programme will stay on DSTV Catchup for at least 7 days of first date of the broadcast.
Q: how long does it take for a programme to show on DSTV Catchup?
A: Within 24 hours you will be able to view the programme on DSTV Catchup .
Q: Can you download DSTV Catchup and watch offline?
A: Yes you can download the programme you want to watch whilst connected to the internet, but you can view it offline at a later time.